Welcome to IST Markets. These Terms & Conditions (“Terms”) set out the rules that apply when you access our website, open an account, and trade through our platforms. Please read them carefully before you place any trades.
Official PDF (prevails in case of discrepancy): Download
Important: This page is a structured, easy-to-read summary for convenience. The Official PDF Terms & Conditions remain the legally binding version.
Trading in Contracts for Difference (CFDs) and other leveraged products carries a high level of risk. You may lose some or all of your funds, and losses can exceed your initial deposit. Only trade with money you can afford to lose.
If you do not understand any part of these Terms or how our products work, please contact us before opening an account or trading.
IST Markets is regulated by the Financial Services Commission of the Republic of Mauritius (FSC) as an Investment Dealer.
You can verify our regulatory status in the public register and via our Regulation page.
Registered address (Mauritius):
The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebène, Mauritius.
Support: [email protected]
Contact page: https://istmarkets.com/contact-us/
Regulation page: https://istmarkets.com/services/regulated/
Subject to you fulfilling your obligations under these Terms, we may enter into contracts with you relating to products such as CFDs on FX (foreign exchange), indices, commodities, metals, shares, and other instruments we may make available.
Execution-only: We deal with you on an execution-only basis at all times. We do not provide investment advice on the merits or suitability of entering into any transaction. You rely on your own judgment when deciding whether to trade.
Your agreement with us includes:
Please review all related legal documents before you trade (see: https://istmarkets.com/legal-documents/).
Each time you use our services or place an order, you confirm that:
Before enabling trading, we require identity verification and KYC documentation.
You may be asked to provide (depending on whether you are an individual or a legal entity):
We apply AML/CFT controls including additional checks where required (e.g., PEPs/enhanced due diligence). Anonymous or numbered accounts are not permitted.
Related page: AML / KYC Policy: https://istmarkets.com/aml-kyc-policy/
Pricing: “Our Quote” and the underlying market
When you trade, you trade at Our Quote — the price we quote for opening/closing positions.
Why Our Quote can differ from the market:
Our Quote is derived from the underlying market and may include adjustments that reflect product mechanics and costs (for example, financing/interest (“cost of carry”) and dividend components where applicable). This means the price you see on our platform can be higher or lower than the underlying market price.
If you want help understanding how pricing works for a specific instrument, contact support before you trade.
We aim to take reasonable steps to achieve the best possible execution result for clients when executing client instructions, in line with our Order Execution Policy.
Market hours & gapping: Some markets continue trading outside our quoting hours. In those cases, there can be significant price gaps (“gapping”) between sessions. Orders may be affected and may be executed at the next available price.
Price changes / requotes: In fast markets, the price displayed may no longer be available when you submit an order. You may receive an updated price to accept or cancel.
Connection failure: If you cannot connect to the platform and you need to place/modify/close trades urgently, contact us via the official contact details on our website.
Related page: Order Execution Policy: https://istmarkets.com/order-execution-policy/
Leveraged trading can magnify gains and losses. If the market moves against you, you may be required to add funds to maintain margin requirements. If you do not, your position may be closed, potentially at a loss.
Per the Official Terms, IST Markets may cover the fee for one withdrawal per calendar month provided that you have traded at least 5 lots or you have a remaining balance in your account. If these conditions are not met, or if you request additional withdrawals in the same month, fees may apply (depending on the payment method and circumstances).
Refunds: Refund requests may be considered in specific cases (for example, where funds were deposited but no orders were executed). Timelines can vary depending on the payment method and verification checks.
Anti-fraud controls: To protect clients and prevent fraud, withdrawals/refunds may require verification checks and may be subject to additional conditions described in the Official PDF Terms.
Client portal: https://secure.istmarkets.com/?lang=en
Client money is deposited into a client money bank account. In the event of insolvency, protections and eligibility for compensation (if applicable) depend on your status, the type of business, and the circumstances described in the Official Terms.
Fair dealing, market conduct & prohibited practices
We aim to treat customers fairly; however, certain behaviours are prohibited and may be treated as abusive or unfair trading under the Terms and platform rules.
Examples of prohibited practices include (but are not limited to):
Where prohibited practices are suspected, we may take actions as described in the Official Terms (including investigation, restricting account activity, and handling affected transactions per the Agreement).
Statements, contract notes & disputes
You must check contract notes and account statements and notify us promptly if you believe there is an error or an unauthorised transaction.
If a trade is disputed, we may handle the position in accordance with the Official Terms, including closing the disputed position at a relevant quote/first available quote where applicable.
Changes & notices
These Terms may be updated by notice. Important notices are sent via email and are deemed received in accordance with the Official Terms. You must keep your email address updated.
We process personal data to provide our services and meet regulatory obligations. We may use third parties for electronic verification and restrict access to personal information to authorised personnel and service providers.
See our Legal Documents hub for the official policies:
https://istmarkets.com/legal-documents/
If you have any questions about these Terms, contact us before you trade:
Email: [email protected]
Contact page: https://istmarkets.com/contact-us/
Download the Official PDF Terms & Conditions: Download
No. IST Markets deals with clients on an execution-only basis and does not provide investment advice. Clients rely on their own judgment when deciding whether to trade.
“Our Quote” is the price quoted by IST Markets for opening and closing positions. It can differ from the underlying market price due to adjustments such as financing/interest (cost of carry) and dividend components, depending on the instrument.
CFDs and leveraged products carry significant risk and can result in losses exceeding the initial deposit. Only trade with money you can afford to lose.
Per the Official Terms, IST Markets may cover the fee for one withdrawal per calendar month provided you have traded at least 5 lots or have a remaining balance in your account. Additional conditions and fees may apply depending on payment method and circumstances.
No. The Terms prohibit certain abusive or unfair trading practices, including scalping, sniping and arbitrage. Actions may be taken as described in the Official Terms and platform rules.
Withdrawal requests must be submitted through the secure Client Area. An acknowledgement is typically sent to the registered email address after submission.
Client money is deposited into a client money bank account. Protections and eligibility for compensation (if applicable) depend on client status, the type of business and the circumstances described in the Official Terms.
