At IST Markets, we are committed to acting honestly, fairly, and professionally in the best interests of our clients. This Conflict of Interest Policy (“Policy”) explains how we identify, prevent, manage, and (where necessary) disclose conflicts of interest—so that conflicts do not compromise fairness, execution integrity, or client outcomes.
Important: This page is written to be clear and easy to read. If there is any discrepancy, the applicable legal documents for your account will prevail.
Financial services can involve multiple parties and incentives. A transparent conflicts framework helps protect clients, reduces disputes, and supports consistent outcomes across onboarding, trading, funding, and support.
Our objective is simple: identify conflicts early, apply controls, and treat clients fairly.
A conflict of interest may arise where IST Markets, our staff, our affiliates, or other connected parties have an interest that could (or could appear to) influence how we provide services to clients.
A conflict can be:
We aim to manage all three types with the same seriousness.
These examples are non-exhaustive and are provided to increase transparency:
Conflicts may arise where the firm benefits financially depending on how trading services are delivered (for example, pricing structures, spreads/mark-ups, or hedging arrangements). We aim to apply execution standards, supervision, and transparency controls designed to support fair treatment.
Conflicts may arise where third parties (e.g., partners, affiliates, introducers, service providers) receive commissions or incentives connected to client activity. We aim to maintain controls designed to ensure such arrangements do not undermine client interests or lead to misleading practices.
Conflicts may arise if an employee has a personal interest linked to a client outcome, or receives gifts/hospitality/benefits that could influence objectivity.
Conflicts may arise if sensitive information (client data, commercially sensitive data, or trading-related information) could be misused. We aim to reduce this risk through access controls and confidentiality standards.
Conflicts may arise if exceptions or decisions are not consistently applied. We aim to ensure decisions are recorded, evidenced, and handled consistently and fairly.
We maintain processes designed to identify and review conflicts, including:
We use layered controls—administrative, technical, and governance controls—designed to reduce conflicts and limit impact if they arise.
We aim to maintain role separation and oversight designed to reduce inappropriate influence across functions (for example, between commercial activity and oversight activity), supported by approvals and supervision.
We aim to use “need-to-know” access, controlled permissions, and secure handling of client information to reduce the risk of improper information flow.
We apply staff conduct expectations designed to prevent bribery, undue influence, or conflicts arising from gifts/hospitality/benefits. Where relevant, items may be restricted and subject to internal review.
Staff are expected to follow conduct standards designed to promote fair treatment, confidentiality, and professional integrity, and to escalate potential conflicts.
Where third parties are involved, we aim to apply onboarding and monitoring controls designed to reduce conflicts and prevent misleading practices.
For conflicts related to order handling and execution outcomes, this Policy should be read alongside our execution-related disclosures and standards (see “Related internal policies” below).
If a conflict cannot be fully prevented or managed through controls, we may disclose the general nature and/or source of the conflict in a clear manner—so the client can make an informed decision before proceeding.
Disclosure may be provided through:
For the best complete picture of “fair dealing + integrity”, clients should also review:
If you believe a conflict of interest may have affected you—or you want clarification—contact us promptly:
Email: [email protected]
Phone: +44 20 8097 2686
To help us review faster, include:
We review this Policy periodically and update it when operational changes or supervisory expectations make that necessary. The latest version will be published on this page.
A conflict of interest is a situation where a firm, its employees, or connected parties have an interest that could (or could appear to) influence how services are provided to a client.
We apply layered controls designed to identify, prevent, manage and, where necessary, disclose conflicts—such as role separation, access controls, staff conduct expectations, and oversight.
We apply conduct expectations designed to prevent gifts, hospitality, or inducements from influencing decisions. Where relevant, such items may be restricted and subject to internal review.
Execution-related matters are addressed through published disclosures and controls designed to support fairness and integrity. Please review our Order Execution Policy and Execution Model for more details.
Where a conflict cannot be adequately controlled, we may disclose the general nature/source of the conflict so you can make an informed decision.
Email [email protected] with your details, relevant dates, and supporting information. We will review the concern based on available records and evidence.
