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Regulation, Client Asset Protection & Institutional Security

Trust should be verifiable. This page explains the regulatory status of IST Markets Ltd, how client assets are safeguarded, and how you can independently verify our licence and documentation.

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Important scope notice

This information applies to IST Markets Ltd. If a client is onboarded under a different contracting entity (where applicable), regulatory protections, product availability, and complaint routes may differ. Your contracting entity is shown in your account application and in your Client Agreement.

Risk Warning

Trading leveraged products involves significant risk and may not be suitable for all investors. Losses may exceed your initial deposit depending on market conditions and the terms that apply to your account. Please read our Risk Disclosure before trading.

Quick Facts (Corporate & Regulatory Details)

  • Legal entity: IST Markets Ltd
  • Regulator: Financial Services Commission (FSC), Republic of Mauritiu
  • Licence category: Investment Dealer (Full Service Dealer, Excluding Underwriting)
  • Licence no.: GB22200573 / SEC‑2.1B
  • Company registration no.: 190266
  • Date of incorporation: 02 September 2022
  • Registered office: The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, Ebene 72201, Mauritius

1) Regulatory Framework

IST Markets Ltd operates within the legal and supervisory framework of the Financial Services Commission (FSC) Mauritius under relevant Mauritian financial services and securities legislation (including the Financial Services Act and the Securities Act).

What regulation means (and what it doesn’t):
  • Regulation helps set standards for governance, reporting, conduct, and supervision.
  • Regulation does not remove market risk, execution risk, or guarantee profitability.
  • The safest approach is always: verify → understand the risks → trade with appropriate risk controls.

2) Safeguarding Client Funds

We follow a client‑money safeguarding approach designed to protect clients and keep operational funds separate:

Segregation of client funds
  • Client funds are intended to be held in segregated accounts separate from the company’s operating funds, in line with applicable regulatory requirements and our internal client‑money controls.
Operational controls (high‑level)
  • Regular reconciliations and internal controls for client balances
  • Access controls and approval workflows for payments
  • Withdrawal processing subject to identity/AML checks (to protect clients from fraud)
Important limitations (transparency matters):
  • Segregation reduces certain risks but does not eliminate all risk, including banking counterparty risk and extreme market events.
  • Specific safeguarding mechanics are described in our legal documents.

3) Trading Risk Controls (No marketing — just clarity)

Leverage can amplify gains and losses. That’s why we apply clear margin and risk controls:

  • Margin policy & close‑out rules: Positions may be closed when margin thresholds are reached to limit further losses.
  • Negative balances: Whether negative balance protection applies (and under what conditions) is defined in the Client Agreement / Terms & Conditions applicable to your account. Always review these documents before trading.

4) Governance, Audits & Financial Reporting

We operate under a governance and compliance framework designed to support transparency and accountability:

  • Governance & fitness/propriety: Directors and key officers are subject to regulatory assessment and internal controls.
  • External audit & reporting: Financial statements are prepared and audited in accordance with applicable reporting standards (including IFRS where applicable) and submitted to the regulator as required.
  • AML/CFT controls: We maintain policies and procedures aligned with Mauritius AML/CFT requirements and relevant supervisory guidance.

5) Verify Our Licence (Independent Check)

You can verify our regulatory status independently through the FSC’s official public register.

How to verify (recommended):

1. Go to the FSC Mauritius website and locate the Register of Licensees.
2. Search for either:
  • IST Markets Ltd , or
  • Licence number GB22200573
3. Confirm that the register entry matches:
  • Legal entity name
  • Licence number and category
  • Status (active) and any notes (if applicable)

Stay safe: beware of impersonation
Financial regulators frequently warn the public about fake documents and misleading claims by unauthorised parties. Always verify the licence via official sources and make sure you are dealing with the correct legal entity and official domain.

6) Complaints & Dispute Resolution

If you have a complaint, we encourage early resolution and clear escalation steps:

Step 1 — Contact us first

Submit a written complaint to our Support/Compliance team so we can investigate and respond.

Step 2 — Escalation

If you are not satisfied with the response, you can request escalation within our complaints process (details in our Client Agreement / Complaints Policy).

Step 3 — External dispute route (where eligible)

Eligible complaints may be lodged with the Office of Ombudsperson for Financial Services (Mauritius), which provides a formal complaint process for consumers of financial services against regulated financial institutions.

7) Legal Documentation (Read before you trade)

We encourage all clients to review the documents below before trading:

  • Client Agreement (contracting entity, your rights & obligations)
  • Terms & Conditions (account terms, margin rules, general provisions)
  • Risk Disclosure(product risks and suitability)
  • Order Execution Policy (how orders are handled, slippage, rejections, conflicts)
  • Privacy Policy (data handling and security basics)
  • Complaints Policy (how we handle complaints and escalation)
Last updated: 29 January 2026
Owner: Compliance Department

A: IST Markets (Mauritius) Ltd is regulated by the Financial Services Commission (FSC) Mauritius as an Investment Dealer (Full Service Dealer, Excluding Underwriting) under licence number GB22200573 / SEC‑2.1B.

A: You can verify the licence via the FSC Mauritius public register by searching the company name or licence number.

A: Client funds are intended to be held in segregated accounts separate from the company’s operating funds, in line with applicable requirements and our client‑money controls.

A: No. Regulation supports oversight and standards, but trading risk remains. Leveraged products can lead to significant losses.

A: We follow a written complaints process with internal escalation. If eligible, complaints may also be lodged with the Ombudsperson for Financial Services (Mauritius).

A: Start with the Risk Disclosure and Client Agreement, then read the Order Execution Policy and Terms & Conditions.